Target audiences of the course
Essential Knowledge for Better ICT Decisions

Business

Financial Controller

  • Better quality of ICT Budget because of availability of TCO checklist and Technical checklist
  • Insight in Trends and Pricing of ICT Products/Services improves quality of Budget
  • TCO Survey derived from ICT Order useful for allocating costs
  • ICT Projects in TCO form makes that no costs are forgotten
  • Knowledge about ICT Growth leads to better forecasts and planning
  • Checklist of ICT Organization useful during outsourcing and for allocating costs
  • Knowledge of Business Drivers useful for recognizing changes in the future
  • Knowledge of Strategy useful for recognizing important matters in the future
  • Knowledge of KPI’s useful for controlling ICT

Legal Counsel

  • Insight in Budget improves recognizing the relative importance of ICT items
  • Availability of TCO checklist and Technical checklist for checking the completeness of contracts
  • Insight in Trends and Pricing of Products/Services important for insight in changes during a contract
  • Projects in TCO form makes that no ICT items are forgotten in a contract
  • Knowledge about ICT Growth gives a good insight in potential changes in a contract
  • Knowledge of Organization and Checklist of ICT Organization useful for checking completeness of contracts
  • So less risks by better contracts

ICT Department

Administrator

  • Better insight in missing ICT Budget categories and cost allocation because of availability of TCO checklist and Technical checklist
  • Insight in Trends and Pricing of ICT Products/Services for recognizing when actual value will be lower than depreciated value
  • TCO Survey derived from ICT Order useful for allocating costs and makes that no costs are forgotten

Contracts Manager

  • Insight in Budget improves recognizing the relative importance of ICT items
  • Availability of TCO checklist and Technical checklist for checking the completeness of contracts
  • Insight in Trends and Pricing of Products/Services important for insight in changes during a contract and for contract negotiations
  • Projects in TCO form makes that no ICT items are forgotten in a contract and useful for contract negotiations
  • Knowledge about ICT Growth gives a good insight in potential changes in a contract and leads to better forecasts and planning, and therefore better conditions
  • Knowledge of Organization and Checklist of ICT Organization useful for checking completeness of contracts, in particular for an outsourcing contract
  • Knowledge of Business Drivers useful for recognizing changes in contracts in the future
  • Knowledge of Strategy useful for recognizing important matters in contracts in the future
  • Knowledge of KPI’s useful for recognizing what is important for an ICT department

ICT Project

Project Member

  • Better quality of ICT Project plan because of availability of TCO checklist and Technical checklist
  • Insight in Trends and Pricing of ICT Products/Services improves quality of ICT Project Budget
  • ICT Projects in TCO form makes that no ICT items are forgotten
  • Knowledge about ICT Growth gives a good insight in potential changes in a contract and leads to better forecasts and planning
  • Knowledge of Organization and Checklist of ICT Organization useful for checking completeness of project plans, in particular when outsourcing is part of a project plan

ICT Procurement

Purchaser

  • Insight in Budget improves recognizing the relative importance of ICT items
  • Availability of TCO checklist and Technical checklist for checking the completeness of offers and contracts and for better analysis before first discussions with Supplier
  • Insight in Trends and Pricing of Products/Services important for insight in changes during a contract and for estimating room in Offer for negotiation
  • TCO Survey derived from ICT Offer useful for better judgement of Offers, for improving Offers and deals and for improving contracts
  • Projects in TCO form makes that no ICT items are forgotten in a contract and useful for contract negotiations
  • Knowledge about ICT Growth gives a good insight in potential changes in a contract and leads to better forecasts and planning, and therefore better conditions
  • Knowledge of Organization and Checklist of ICT Organization useful for checking completeness of contracts, in particular for an outsourcing contract
  • Knowledge of Business Drivers useful for recognizing changes in contracts in the future
  • Knowledge of Strategy useful for recognizing important matters in contracts in the future
  • Knowledge of KPI’s useful for recognizing what is important for an ICT department and for Procurement
  • Checklists cause exchange of experience between colleagues

ICT Supplier

Support for Offers

  • Insight in relative importance of ICT Budget elements of a Customer leads to better understanding of Customer
  • TCO checklist and Technical checklist useful for checking completeness of an Offer
  • Insight in Trends and Pricing of ICT Products/Services for understanding the expectations and opinion of a Customer, in particular just before the announcement of a new ICT Product/Service
  • TCO Survey for ICT Offer and ICT Order useful for quick insight in costs and useful for discussion with Customer
  • Acquired knowledge leads to better quality of Offer and Order and leads to better appreciation by Customer

Sales Person

  • Insight in Budget improves recognizing the relative importance of ICT items at Customer
  • Availability of TCO checklist and Technical checklist for checking the completeness of offers and contracts and for better analysis before first discussions with Customer
  • Insight in Trends and Pricing of Products/Services important for insight in changes during a contract and for recognizing the opinion of Customers on an Offer
  • TCO Survey derived from ICT Offer useful for better judgement of Offers, for improving Offers and deals and for improving contracts
  • Projects in TCO form makes that no ICT items are forgotten in a contract and useful for contract negotiations
  • Knowledge about ICT Growth gives a good insight in potential changes in a contract and leads to better forecasts and planning
  • Knowledge of Organization and Checklist of ICT Organization useful for contacts with Customer and for checking completeness of contracts, in particular for an outsourcing contract

Account Manager

  • Insight in Budget improves recognizing the relative importance of ICT items at Customer
  • Availability of TCO checklist and Technical checklist for checking the completeness of offers and contracts and for better analysis before first discussions with Customer
  • Insight in Trends and Pricing of Products/Services important for insight in changes during a contract and for recognizing the opinion of Customers on an Offer
  • TCO Survey derived from ICT Offer useful for better judgement of Offers, for improving Offers and deals and for improving contracts
  • Projects in TCO form makes that no ICT items are forgotten in a contract and useful for contract negotiations
  • Knowledge about ICT Growth gives a good insight in potential changes in a contract and leads to better forecasts and planning
  • Knowledge of Organization and Checklist of ICT Organization useful for contacts with Customer and for checking completeness of contracts, in particular for an outsourcing contract
  • Knowledge of Business Drivers useful for recognizing potential changes in contracts in the future
  • Knowledge of Strategy useful for recognizing important matters in contracts in the future
  • Knowledge of KPI’s useful for recognizing what is important for an ICT department and for Procurement