Target audiences of the course Essential Knowledge for Better ICT Decisions
Business
Financial Controller
Better quality of ICT Budget because of availability of TCO checklist and Technical checklist
Insight in Trends and Pricing of ICT Products/Services improves quality of Budget
TCO Survey derived from ICT Order useful for allocating costs
ICT Projects in TCO form makes that no costs are forgotten
Knowledge about ICT Growth leads to better forecasts and planning
Checklist of ICT Organization useful during outsourcing and for allocating costs
Knowledge of Business Drivers useful for recognizing changes in the future
Knowledge of Strategy useful for recognizing important matters in the future
Knowledge of KPI’s useful for controlling ICT
Legal Counsel
Insight in Budget improves recognizing the relative importance of ICT items
Availability of TCO checklist and Technical checklist for checking the completeness of contracts
Insight in Trends and Pricing of Products/Services important for insight in changes during a contract
Projects in TCO form makes that no ICT items are forgotten in a contract
Knowledge about ICT Growth gives a good insight in potential changes in a contract
Knowledge of Organization and Checklist of ICT Organization useful for checking completeness of contracts
So less risks by better contracts
ICT Department
Administrator
Better insight in missing ICT Budget categories and cost allocation because of availability of TCO checklist and Technical checklist
Insight in Trends and Pricing of ICT Products/Services for recognizing when actual value will be lower than depreciated value
TCO Survey derived from ICT Order useful for allocating costs and makes that no costs are forgotten
Contracts Manager
Insight in Budget improves recognizing the relative importance of ICT items
Availability of TCO checklist and Technical checklist for checking the completeness of contracts
Insight in Trends and Pricing of Products/Services important for insight in changes during a contract and for contract negotiations
Projects in TCO form makes that no ICT items are forgotten in a contract and useful for contract negotiations
Knowledge about ICT Growth gives a good insight in potential changes in a contract and leads to better forecasts and planning, and therefore better conditions
Knowledge of Organization and Checklist of ICT Organization useful for checking completeness of contracts, in particular for an outsourcing contract
Knowledge of Business Drivers useful for recognizing changes in contracts in the future
Knowledge of Strategy useful for recognizing important matters in contracts in the future
Knowledge of KPI’s useful for recognizing what is important for an ICT department
ICT Project
Project Member
Better quality of ICT Project plan because of availability of TCO checklist and Technical checklist
Insight in Trends and Pricing of ICT Products/Services improves quality of ICT Project Budget
ICT Projects in TCO form makes that no ICT items are forgotten
Knowledge about ICT Growth gives a good insight in potential changes in a contract and leads to better forecasts and planning
Knowledge of Organization and Checklist of ICT Organization useful for checking completeness of project plans, in particular when outsourcing is part of a project plan
ICT Procurement
Purchaser
Insight in Budget improves recognizing the relative importance of ICT items
Availability of TCO checklist and Technical checklist for checking the completeness of offers and contracts and for better analysis before first discussions with Supplier
Insight in Trends and Pricing of Products/Services important for insight in changes during a contract and for estimating room in Offer for negotiation
TCO Survey derived from ICT Offer useful for better judgement of Offers, for improving Offers and deals and for improving contracts
Projects in TCO form makes that no ICT items are forgotten in a contract and useful for contract negotiations
Knowledge about ICT Growth gives a good insight in potential changes in a contract and leads to better forecasts and planning, and therefore better conditions
Knowledge of Organization and Checklist of ICT Organization useful for checking completeness of contracts, in particular for an outsourcing contract
Knowledge of Business Drivers useful for recognizing changes in contracts in the future
Knowledge of Strategy useful for recognizing important matters in contracts in the future
Knowledge of KPI’s useful for recognizing what is important for an ICT department and for Procurement
Checklists cause exchange of experience between colleagues
ICT Supplier
Support for Offers
Insight in relative importance of ICT Budget elements of a Customer leads to better understanding of Customer
TCO checklist and Technical checklist useful for checking completeness of an Offer
Insight in Trends and Pricing of ICT Products/Services for understanding the expectations and opinion of a Customer, in particular just before the announcement of a new ICT Product/Service
TCO Survey for ICT Offer and ICT Order useful for quick insight in costs and useful for discussion with Customer
Acquired knowledge leads to better quality of Offer and Order and leads to better appreciation by Customer
Sales Person
Insight in Budget improves recognizing the relative importance of ICT items at Customer
Availability of TCO checklist and Technical checklist for checking the completeness of offers and contracts and for better analysis before first discussions with Customer
Insight in Trends and Pricing of Products/Services important for insight in changes during a contract and for recognizing the opinion of Customers on an Offer
TCO Survey derived from ICT Offer useful for better judgement of Offers, for improving Offers and deals and for improving contracts
Projects in TCO form makes that no ICT items are forgotten in a contract and useful for contract negotiations
Knowledge about ICT Growth gives a good insight in potential changes in a contract and leads to better forecasts and planning
Knowledge of Organization and Checklist of ICT Organization useful for contacts with Customer and for checking completeness of contracts, in particular for an outsourcing contract
Account Manager
Insight in Budget improves recognizing the relative importance of ICT items at Customer
Availability of TCO checklist and Technical checklist for checking the completeness of offers and contracts and for better analysis before first discussions with Customer
Insight in Trends and Pricing of Products/Services important for insight in changes during a contract and for recognizing the opinion of Customers on an Offer
TCO Survey derived from ICT Offer useful for better judgement of Offers, for improving Offers and deals and for improving contracts
Projects in TCO form makes that no ICT items are forgotten in a contract and useful for contract negotiations
Knowledge about ICT Growth gives a good insight in potential changes in a contract and leads to better forecasts and planning
Knowledge of Organization and Checklist of ICT Organization useful for contacts with Customer and for checking completeness of contracts, in particular for an outsourcing contract
Knowledge of Business Drivers useful for recognizing potential changes in contracts in the future
Knowledge of Strategy useful for recognizing important matters in contracts in the future
Knowledge of KPI’s useful for recognizing what is important for an ICT department and for Procurement