Topics of the course Essential Knowledge for Better ICT Decisions
Topics of Course Level 1
Chapter 01: ICT Budget
Relative importance of Budget elements results from Budget checklist
Technical checklist for ICT background of Budget checklist
Knowledge of Client’s Budget checklist important for everybody
Chapter 02: ICT Total Cost of Ownership (TCO)
TCO checklist derived from ICT Budget checklist
Rationalisation by putting Offer in TCO Survey
Comparison of Offers when performance is known
TCO checklist is used for check on completeness of TCO Survey
Knowledge of TCO checklist important for everybody
Chapter 03: ICT Trends
Price/Performance improvements over the years
Lifecycle of Products and Services (start/end of life)
Benefits of new Products/Services
Chapter 04: ICT Pricing
Discounts depend on business volume and kind of Product/Service
Knowledge of Trends/Pricing important for judging Offers and room in negotiations
Topics of Course Level 2
Chapter 05: ICT Projects
Business Drivers, increased usage, ICT Growth and ICT efficiency steps lead to new Projects
Insight in ICT Policy and Business Strategy essential for new projects
For phases of a project, see ICT Budget and ICT TCO checklist
Usage of Technical checklist for checking the Project Infrastructure
Usage of TCO checklist for check if all Project elements are covered
Explanation how project cost and quality of large ICT projects are kept under control, how a project price is established and how project pricing relates to project planning.
Case 1 and case 2 are added for applying the acquired knowledge
Chapter 06: Organization
ICT organization in line with Business organization
ICT organization in line with ICT specialties/projects
ICT Procurement organization in line with ICT organization
Topics of Course Level 3
Chapter 07: Growth
New Business (Drivers), higher Business volumes, more requests from business and users lead to ICT growth
Knowledge about ICT Growth leads to better forecasts
Better planning leads to more insight
Chapter 08 Business Drivers Having an Influence on ICT
Several Business Drivers influence ICT
These Business Drivers result in new Projects
Chapter 09: Strategy & Policy
Insight in Client’s Business Strategy essential for Projects
Insight in Client’s ICT Strategy essential for Projects
ICT Procurement Policy is an addition to Client’s ICT Policy